Refund policy

You can change your mind within 14 days of delivery, no reason needed. If something arrives faulty, damaged or wrong, we put it right at our cost.

Before you order, please note: change-of-mind returns go back to our international fulfilment partners, outside the UK, and you pay the return postage. The cost depends on the size and weight of the item, so it varies from product to product and can be more than a low-priced item is worth. Damaged or wrong items are always on us.

Changed your mind?

You have 14 days from the day your order is delivered to tell us you want to cancel. If your order arrives in more than one parcel, the 14 days start when the last parcel arrives.

How to return an item

  1. Email support@tophik.com within those 14 days with your order number and the item you want to return. You can use the cancellation form at the bottom of this page, but you don’t have to.
  2. We’ll reply with the return address and instructions. The return address is outside the UK and depends on the item, so please wait for it before you post anything.
  3. Send the item back within 14 days of telling us. Pack it well, with all its parts. The original packaging is best if you still have it.
  4. Use a tracked postage service and keep your proof of postage.

Who pays return postage

For change-of-mind returns, you pay the cost of sending the item back. Because items go back to our fulfilment partners outside the UK, the price depends on the item’s size and weight: a small, light item costs little to post, while a large or heavy one can cost much more. If you’d like an idea before you decide, email us and we’ll tell you where the item would need to go, so you can check the postage price first.

Your refund

We refund the price you paid for the item, plus the original delivery charge if you paid one. We do this within 14 days of receiving the item back, or of receiving your proof of postage, whichever comes first. The refund goes back to the payment method you used.

We may reduce the refund if the item has lost value because it was handled more than you’d need to check what it is and how it works, as you could in a shop.

Cancelling before dispatch

If you change your mind before your order has been dispatched, email us and we’ll cancel it and refund you in full. Nothing needs to be sent back.

Faulty, damaged or wrong item?

Email support@tophik.com with your order number, a short description of the problem and a photo or two. We’ll reply within 2 working days.

  • Items up to £30: we’ll refund you or send a replacement, as you prefer, based on your photos. You don’t need to send the item back.
  • Items over £30: we’ll look at your photos first. We may be able to sort it from the photos alone, or we may ask you to return the item. If we do, we pay the return postage.

Your rights under UK law

  • Within 30 days of delivery, you can reject a faulty item for a full refund.
  • After 30 days, you can ask for a repair or a replacement. If that isn’t possible, or doesn’t fix the problem, you can ask for a refund or a price reduction.
  • If a fault appears within 6 months of delivery, it’s assumed to have been there from the start, unless we can show otherwise.

These rights are in addition to this policy, and nothing here reduces them.

Refund timing

Once we’ve issued a refund, your bank usually takes 5 to 10 working days to show it on your account.

Cancellation form

You can copy this into an email to support@tophik.com. You don’t have to use it: any clear message saying you want to cancel is enough.

To: Tophik · support@tophik.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on:

Order number:

Name:

Address:

Date:

Questions

Email support@tophik.com. See also Delivery, FAQ and our Terms of Sale.