Terms of service

Last updated: 15 October 2026

These terms apply to every order you place on tophik.com. Please read them before you order. They’re written to be clear; if anything isn’t, email us.

1. Who we are

Tophik is the trading name of Henrique Mendonça de Moura, a sole trader. You can reach us by email at support@tophik.com.

We don’t have a phone line. We reply to emails within 2 working days, and usually sooner.

Tophik is an independent online shop. We choose and sell desk accessories. We don’t design or manufacture them. Orders are dispatched from our international fulfilment partners’ warehouses.

2. These terms

These terms apply to sales to consumers in the United Kingdom, meaning people buying for personal use rather than for a business. You must be 18 or over to place an order.

We may update these terms from time to time. The version that applies to your order is the one on this page when you place it.

3. Our products

  • We describe each product using the information its manufacturer gives us, and we only state facts we have.
  • Colours on screen can look slightly different from the real product. Sizes are approximate and may vary by a few millimetres.
  • Where a product page says a product is compatible with a device, it means it’s made to fit or work with that device. Tophik isn’t connected to or endorsed by the makers of those devices.

4. Prices and payment

  • Prices are in pounds sterling (GBP).
  • Delivery to the UK is free. The total price, including delivery, is shown before you pay.
  • Orders over £135 may be charged import VAT and, for some goods, customs duty when they arrive in the UK. These charges aren’t included in our prices and are collected by the delivery company. See our Delivery page.
  • We accept the payment methods shown at checkout. Payments are processed securely by our payment provider. We never see or store your full card number.
  • If we’ve made an obvious mistake with a price, we’ll tell you before your order is dispatched. You can then go ahead at the correct price or cancel for a full refund.

5. Your order and our contract

  1. You add products to your basket, enter your details and pay at checkout. You can check and correct your details before you pay.
  2. After you pay, we email you an order confirmation. That email is our acceptance of your order, and it forms the contract between us.
  3. If a product turns out to be unavailable after you’ve ordered, we’ll tell you and refund you in full for that item.

The contract is in English. We keep a record of your order, and your confirmation email is your copy.

6. Delivery

  • We deliver to addresses in the United Kingdom. We can’t deliver to the Channel Islands, the Isle of Man or BFPO addresses at the moment.
  • Each product page shows an estimated delivery time. Most products arrive in an estimated 6 to 9 working days; a few take up to an estimated 19 working days. These are estimates, not fixed dates.
  • Items in one order may arrive in separate parcels.
  • If your order hasn’t arrived 30 days after you placed it, you can cancel it and we’ll refund you in full.
  • If your parcel has been lost, we’ll send a replacement (if the item is in stock) or refund you in full, as you prefer.
  • The item becomes yours, and is your responsibility, once it’s delivered to you.

Full details are on our Delivery page.

7. Your right to cancel

You can cancel your order for any reason within 14 days of the day it’s delivered (if it arrives in several parcels, from the day the last one arrives).

  • Tell us by email at support@tophik.com. You can use the cancellation form on our Returns & Refunds page, but you don’t have to.
  • Send the item back within 14 days of telling us, to the return address we give you. The return address is outside the UK.
  • For change-of-mind returns, you pay the cost of returning the item. International postage can cost more than a low-priced item.
  • We refund the price you paid, plus the original delivery charge if you paid one, within 14 days of receiving the item back or receiving your proof of postage, whichever comes first.
  • We may reduce the refund if the item has lost value because it was handled more than needed to check what it is and how it works.

8. Faulty, damaged or wrong items

If an item arrives faulty, damaged or not as described, or we send the wrong item, email us with your order number and a photo.

  • Items up to £30: we’ll refund you or send a replacement, as you prefer, based on your photos, without asking you to send the item back.
  • Items over £30: we may sort it from photos alone, or ask you to return the item. If we do, we pay the return postage.

Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of delivery. After that, you can ask for a repair or replacement, and if that doesn’t work, a refund or price reduction. Nothing in these terms affects your legal rights.

9. Our responsibility to you

  • If we break these terms, we’re responsible for loss or damage you suffer that is a foreseeable result of that. We’re not responsible for loss or damage that isn’t foreseeable.
  • We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer.
  • We sell our products for personal use. If you use them for business purposes, we’re not responsible for any loss of profit, business or opportunity.
  • Please use each product as described on its product page.

10. Events outside our control

We’re not responsible for delays caused by events outside our reasonable control, such as strikes, severe weather or problems with postal networks. If that happens, we’ll tell you and do what we can to limit the delay. If a delay is long, you can cancel and we’ll refund you for anything you’ve paid for and haven’t received.

11. Your personal data

We use your personal data as set out in our Privacy Policy.

12. Problems and complaints

If you’re unhappy with anything, email support@tophik.com. We’ll reply within 2 working days and try to put things right.

13. Law and courts

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of where you live. As a consumer, you also keep the protection of any mandatory consumer law of the part of the UK where you live.

14. Contact details

Email: support@tophik.com. Postal address: Rua JM6, Q20, L15, Jardim Maratá, Pires do Rio, GO, 75200-000, Brazil. Please don’t send returns to this address: email us first and we’ll give you the return address.