Shipping policy

Free delivery on every UK order. Here’s how long it takes, where it comes from and what to do if it’s late.

Where we deliver

We deliver to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland.

We can’t deliver to the Channel Islands, the Isle of Man or BFPO addresses at the moment.

What it costs

Delivery is free on every UK order. There’s no minimum spend.

How long it takes

Each product page shows its own delivery estimate. Most of our products arrive in an estimated 6 to 9 working days from the day you order. A few take longer, up to an estimated 19 working days.

The estimates include up to 2 working days for us to process your order. They’re estimates, not fixed dates: busy periods, bank holidays and customs checks can add a few days.

Where your order ships from

Tophik is an independent online shop. Orders are dispatched from our international fulfilment partners’ warehouses, outside the UK, and travel to you by post.

Processing your order

We pass your order to our fulfilment partner within 2 working days (Monday to Friday). Orders placed at the weekend are processed from Monday.

Tracking

When your order is dispatched, we’ll email you to let you know. If your parcel has a tracking number, we’ll include it. Tracking updates can take a few days to appear while the parcel is on its way to the UK. You can look it up on our Track your order page.

Ordering more than one item

Items in the same order may come from different warehouses. If they do, they arrive in separate parcels, sometimes on different days. There’s nothing extra to pay.

Customs and import charges

Orders up to £135: there’s nothing extra to pay on delivery. The total you see at checkout is the total you pay.

Orders over £135: import VAT, and for some goods customs duty, may be charged when the parcel arrives in the UK. The delivery company usually asks you to pay it before delivery, often with a handling fee. These charges are not included in our prices.

If your order is late

If your order hasn’t arrived by the end of its estimated delivery window, email support@tophik.com with your order number. We’ll check where it is and reply within 2 working days.

If your order still hasn’t arrived 30 days after you placed it, you can cancel it and we’ll refund you in full.

If your parcel has been lost, we’ll send a replacement (if the item is in stock) or refund you in full. You choose.

Checking your address

Please check your delivery address at checkout. If you spot a mistake, email us straight away. We can change the address only before your order has been passed to our fulfilment partner.

Arrived damaged?

Email us with your order number and a photo. See our Returns & Refunds page for what happens next.